SMS Support Program

SMS Support Program

ProTek Fiber customers can reach our AI support assistant or live team directly by text message — no app required.

How to Start

Text SUPPORT to +1 (618) 207-3788

You will receive an instant confirmation message. Reply STOP at any time to opt out.

Keywords

You may also text any of the following to begin:

•SUPPORT
•HELP
•TECH
•INTERNET
•SUBSCRIBE

How It Works

1. Text a Keyword – Send a keyword to +1 (618) 207-3788.
2. Instant Response – Our AI assistant will respond within seconds.
3. Get Help – Troubleshoot your connection, get WiFi credentials, check outages, or create a support ticket.
4. Voice Calls Too – During support calls, we may send helpful information to your phone via text.

Program Disclosure

Program Name: ProTek Fiber Support SMS
Sending Number: +1 (618) 207-3788
Message Frequency: Varies based on support needs
Charges: Msg & data rates may apply
To Opt Out: Reply STOP at any time
For Help: Reply HELP or call (618) 207-2545
Condition of Service: SMS consent is not required to receive internet service
Data Sharing: We do not sell or share your mobile number with third parties

By texting a keyword to +1 (618) 207-3788 or providing your mobile number to our support team, you agree to receive SMS messages from ProTek Fiber related to technical support and service updates. Consent is not a condition of purchase. To opt out, reply STOP. For help, reply HELP. Supported on major U.S. carriers. Message and data rates may apply.

Please review our Privacy Policy and Terms of Service for full details.